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Smart Operation

Smart Operation

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    What is Smart Operations?

     

    The Operations Platform helps brand owners, property developers, and home renovation companies easily monitor and address all smart device-related issues without having to trouble end users. Smoothly operating a large network of smart devices can be very difficult and can involve a lot of headaches with hardware, firmware, and network connections. Even locating the exact area of a problem can be difficult. The Operations Platform allows for quick discovery, assessment, and remedying of all troubleshooting issues via powerful functions such as rule assignments and automatic ticketing, significantly improving after-sales service efficiency and decreasing operational overhead.

     

     

    Benefits

     

     

    • Reduce Operational Costs
      The Operations Platform allows your personnel to quickly and easily retrieve user information and device operation status in real-time.
    • Usage Data Analysis
      Remote monitoring in combination with big data and AI capabilities provides app and device usage data to improve the user experience.
    • Improve Operational Efficiency
      Remotely view smart home information, device topology structures, device logs, and more. Quickly troubleshoot and solve problems via remote debugging and upgrading.
    • Optimize Operational Knowledge Base
      Continuously accumulate smart device knowledge, such as technologies, use cases, and FAQs, and gradually build and optimize an operational knowledge base to help users quickly resolve problems.
    • Boost Brand Value
      Our powerful after-sales customer support services help you win the loyalty of end users. Resolve potential hardware problems in time or even in advance to improve your brand value.
    • Create New Opportunities
      Automated ticketing ensures continuous online and offline services. We provide onsite services to reduce cost and time and ensure minimum downtime of the devices.

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